Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Template name | Name of the Unit Type Template |
Template version | Version of the Unit Type Template |
Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Type name | Name of the Unit Type. |
Type description | Description of the Unit Type. |
Unit id | Unique id of the unit |
Phone number field | Specify CUSTOMER:field if property is on the Customer object. Default is CUSTOMER:phoneMobile. The phone number will then be placed in the property phoneNumber which can be used in the SMS / Email message. |
Write data in QAgent log (debug | Note that this may make the log file grow, use with caution! |
Parameter | Description |
Default name | Default name of the Unit. |
Description | Description of the Unit. |
Unit Identifiers | The two columns of the table are: • Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch. • Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, Presentation Point, or Device Controller. |
Unit id | Unique id of the unit |
Phone number field | Default is CUSTOMER:phoneMobile. The phone number will then be placed in the property phoneNumber which can be used in the SMS / Email message. |
Position to be notified | Position in the Queue for when an SMS should be sent. Used together with Ticket Call events. If you, for example, enter 5 here, and a Visit enters the Queue at position 8, it will not get a notification until it reaches position 5 in the Queue. ![]() |
Enable Visit Call Events | Enable/disable events for when a Visit is called. Enabled by default. |
Enable Visit Create Events | Enable/disable events for when a Visit is created. Enabled by default. |
Enable Visit End Events | Enable/disable events for when a Visit is ended. Enabled by default. |
Enable Arrival Events | Enable/disable events for when a customer arrives to a specified Queue or Service. |
SLA Alerts Time Interval | Time interval, in seconds, for checking for SLA Alerts |
Enable SLA Alerts | Enable/disable alerts for when the Service Level Agreement (SLA) is reached. |
Multiservice Notifications | Enable to send out a notification for each Service in a Multiservice Visit. Default disabled. |
Write data in QAgent log (debug) | Note that this may make the log file grow, use with caution! |